Terms of service
Orders are processed and shipped the next business day (except holidays). Following payment, you will receive an email confirmation, and an email will be sent when your item has shipped. If you do not receive an order confirmation shortly after placing your order, check your junk or spam folder.
We cannot guarantee availability of the purchased item(s). If the item you purchased is not in stock, we will issue an immediate refund and contact you. If an order is incorrect due to a system error—for example, a discount code that has expired is applied—we reserve the right to void the transaction and allow you to repurchase.
You are responsible for providing us with the correct billing and shipping information. If an order has been shipped to an inaccurate address that you provided us, we cannot be held responsible.
While we endeavor to list all details concerning the items we sell, do not hesitate to contact us if you have any questions regarding any item or your purchase. We are always happy to help!
Shipping costs are calculated during checkout and will depend on the total package weight, item volume, quantity, and your shipping location. We ship all domestic (USA) orders via USPS Priority with signature confirmation. International orders are shipped via USPS Priority Express International. Please note that most orders will be shipped the following business day, except holidays. Example: if you order on Monday, your package will ship on Tuesday. We do not currently offer any special shipping methods such as overnight and 2nd day.
You will receive shipping confirmation and a tracking number when your order has shipped.
International customers are responsible for all duties and taxes where applicable. Depending on your country of residence, duties can range from 10-40% of the cost of the item. Be sure that you are willing to pay any duties and taxes levied against your items before you purchase.
International packages generally arrive between 6 - 10 business days; however, occasionally items can get held in foreign customs for longer periods of time, and we cannot be held responsible for the delay.
It is our responsibility to make sure your order is shipped to the address you specified during checkout. It is your responsibility to be available to receive or pick up your package before it is returned to us. If a package is returned to us, you are responsible for any shipping charges to have the the package re-shipped.
Countries we ship to:
- Hong Kong
- United Kingdom
- United States
We do not sell or share any of our customers' information, ever.
If you need to make a return, please email us via our contact page to receive a Return Authorization number. You must have a Return Authorization number to return your item. We will respond within 24 hours so that you can make your return within the required time period. Be sure to write your RA on your receipt and place in your return package. You are responsible for return shipping costs. 100 Year Party is not responsible for shipping damages or loss that occur on return shipping, so you must purchase insurance. We will not refund you if an item is damaged or lost during shipping.
Returns may be made within 10 business days (M-F) of receipt of purchase (14 days total when non-business days are factored in) for exchange or refund unless they are Final Sale items. Sales that occur on items after a sale do not apply to past purchases or exchanges. Customers are responsible for exchange shipping.
Final Sale items (items marked down 40% or more) are not eligible for return. After 10 business days, purchases are no longer eligible for exchanges or refunds. Only unworn, unwashed, undamaged, clean, and resalable items with all tags and labels still attached will be accepted. We inspect all items thoroughly prior to shipping.
Items not returned within the 14 day return window will result in a 30% restocking fee to be subtracted from the refund.
All items must be in pristine, unworn condition, with all tags attached to be eligible for refund or exchange. Do NOT try on shoes outside or on dirty floors. We cannot guarantee a full refund if the soles of shoes are damaged. All footwear must be returned in its original, undamaged box. Do not ship shoe returns in just the shoebox. We cannot accept return footwear if the original shoebox is used as the shipping package.
Items marked down 40% or more are considered Final Sale and cannot be returned.
Refunds will be made within 14 days of receipt of return less shipping costs. We do not refund shipping costs. Customers are responsible for all shipping costs including return shipping costs and all duties and taxes where applicable. 100 Year Party reserves the right to deny exchanges or refunds if items do not meet the return policy requirements.
100 Year Party is not responsible for shipping damages that occur on return shipping. Purchasing insurance on return packages is recommended. If you do not pick up your package and it does not get returned to us, you will not be refunded the cost of the item. Also, please be aware that if you do not pick up your package and it is returned to us, you will not be refunded shipping costs, and a 30% restocking fee will apply.
If you'd like to exchange an item, you must purchase the item you wish to exchange your purchase for. When we receive your return we will refund you for the cost of the returned item less shipping costs. If you change your mind and want a return instead of an exchange after you ship, a 30% restocking fee will be subtracted from the refund.
We are a small operation and need to ensure that returned items can be easily resold. Thank you for your consideration!